Direct line to the manager.
Guests text a single number. The right manager replies in seconds — before anything escalates to a public review.
Hi — we've been waiting 30 minutes for our appetizers.
So sorry! Kitchen just confirmed — coming now and your drinks are on us.
Wow, thank you — amazing service.
Trusted by 400+ hospitality teams worldwide
Why TellManager
Replace the comment card with a conversation.
Comment cards fail
Paper cards get dropped into a box no one checks. Guests leave frustrated and you never hear about it until it's too late.
The problem is hidden
Most unhappy guests don't complain — they just don't come back. And then they tell ten friends why.
TellManager fixes both
An instant, anonymous, two-way SMS line gives every guest a real channel and gives you the chance to make it right.
Why choose us
Six reasons operators don't switch back.
Retain customers
Give every guest a way to reach you — before they walk out the door for good.
Intercept complaints
Fix issues privately, in real time. Stop them from ever reaching public review sites.
Save money
Recover operational, service, product, and facility issues you'd otherwise never see.
Create positive buzz
Guests rave when you respond fast and personally. That's free word-of-mouth marketing.
Improve ratings
Resolve issues while the guest is still on-site, before they ever pick up Yelp or Google.
Show you care
A 60-second reply is the cheapest, most powerful loyalty program you'll ever run.
On Your Phone
One app. Every signal from every table.
Real-time alerts, inline replies, and live performance — wherever you are.
Table 12 · Wait time
nowGuest waiting 30 min for appetisers.
Table 04 · Praise
2mLoved the chef's tasting menu!
Bar · Birthday
6mSurprise birthday for Anna.
Kitchen · Allergy note
11mGluten-free for Table 09.
Push notifications the moment a guest texts.
Resolve issues from your phone in seconds.
See trends, response times and rating lift.
SMS messaging
Works on every phone — no app, no Wi-Fi, no friction. Guests text your dedicated number and the right manager replies in seconds. SMS is included on every plan and active from day one.
- Universal — every phone, every network
- Dedicated number per location
- Live in 24–48 hours
WhatsApp — photos, video & audio
Let guests send photos of the issue, short videos, or voice notes — perfect for capturing evidence and hands-free feedback. WhatsApp requires Meta Business verification; our team handles the additional documentation with you during onboarding.
- Photos, videos & voice notes
- End-to-end encryption by Meta
- Meta Business verification (we help)
The Protocol
Four steps to service recovery.
Display your number
We give you a phone number. Put it on table tents, room cards, receipts, or signage.
Guests text in
Anyone can text feedback anonymously. No app, no QR-app dance, no login required.
Managers get alerted
Your team receives an instant SMS or dashboard ping with the message and location.
Reply privately
Respond from your phone or the dashboard. Your personal number stays hidden.
Platform
Built like infrastructure, not a chatbot.
Smart routing
Direct feedback to the right department — kitchen, housekeeping, valet, front desk.
Auto-escalation
If a text isn't answered in 3 minutes, it automatically pings the GM on duty.
Data ledger
Track recurring issues. See which shifts resolve feedback the fastest.
Multi-unit ready
Manage twenty locations from one dashboard with hierarchical access controls.
Privacy first
Encrypted guest messages. We never sell your guest data. Period.
Pulse checks
Automated follow-ups confirm the resolution actually landed with the guest.
Compliance built in — UK & EU.
UK Consumer Rights Act 2015
All UK restaurants and hotels are required to provide a feedback mechanism. TellManager delivers a time-stamped, auditable channel that satisfies the Act out of the box.
EU Consumer Rights Directive 2011/83/EU
Across the EU, hospitality businesses must offer accessible complaint channels under Directive 2011/83/EU and the modernised CPC Regulation. TellManager works in 27 markets — GDPR ready and hosted in the EU.
Testimonials
Operators don't go back to comment cards.
"TellManager stopped three negative Yelp reviews in our first week. It pays for itself by saving just one loyal guest."
"Our hosts used to dread comment cards. Now they fix problems in real time and guests leave happier than when they arrived."
"Rolled it out across 14 locations in a weekend. Our average rating jumped from 4.1 to 4.6 in two months."
Ready to listen?
Join 400+ hospitality leaders running a tighter ship with TellManager.
£45 / location / month · No contract · Cancel anytime